💙 More Than a Clinic — We’re a Family 💙

March 14, 2026

This week I had a patient call and say thank you.

He told me how much it meant that we returned his phone calls, answered his questions, and truly listened. Those words meant a lot to our team, because that’s exactly what Carter Healthcare is built on.

Healthcare shouldn’t feel rushed or impersonal. When someone walks through our doors, calls our office, or sends us a message, we want them to feel heard, supported, and cared for.

At Carter Healthcare, we believe in:

âś” Returning phone calls

âś” Taking time to answer questions

âś” Listening to our patients

âś” Treating people with kindness and respect

Because to us, patients aren’t just numbers on a chart.

You’re part of our Carter Healthcare family.

Thank you for trusting us with your care and for allowing us to serve this amazing community. We truly care about every person who walks through our doors. đź’™

If you’re already a patient, thank you for being part of our family.

If you’re new here, we would love to welcome you.

đź“Ť Olive Hill: 606-225-4443
đź“Ť Morehead: 606-462-3100

Carter Telehealth’s Appointment Cancellation Policy

Scroll down to agree to the policy below.

1. Please note that Carter Telehealth requires a 24-hour notice if you need to cancel or reschedule your appointment, this includes same day appointments. This will allow us the opportunity to provide care to another patient. Failure to cancel or reschedule your appointment prior to this time will result in a $25 cancellation fee, charged to the card on file.

2. Unfortunately, a “No-Show” or missed appointment, without the proper 24-hour notification will also result in a $25 cancellation fee. We apologize for any inconvenience.

3. If you are 15 or more minutes late for your appointment, you will be considered a “No Show” and the appointment will be cancelled. If you are having trouble logging in and/or know you will be late, please call or text the office at 606-225-4443 to let the provider know and see how they can assist you.

4. As a courtesy, you will receive an appointment reminder call/text/email one day prior to your appointment. Please note, if a courtesy reminder is not received, the cancellation policy remains in effect. The reminder is a courtesy, not a condition to the cancellation policy.

5. Providers at Carter Telehealth are licensed to practice within the state of Kentucky ONLY. For this reason, the patient must be in the state of Kentucky at the time of the telehealth visit or the appointment will be cancelled. A $25 processing fee will be applied to the card on file.

6. If the provider must cancel for any reason, you will be refunded the full amount of the prepayment. Please understand that if/when it happens, we are regretfully cancelling and apologize for any inconvenience it may cause you.

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