🌟Our WHY at Carter Healthcare & Carter Wellness Clinic🌟

November 19, 2025

At the heart of everything we do is a simple mission: to truly help people feel better, move better, and live better.

We aren’t interested in “quick fixes.”

We aren’t here to push pills or rush you through an appointment.

We’re here because so many people in our community are hurting—physically, mentally, and emotionally—and they deserve real solutions.

✨ Why Red Light Therapy & SoftWave?

Because these treatments work.

They help people who feel stuck.

They reduce pain, support healing, boost energy, improve mobility, and give hope to those who feel like they’ve tried everything else.

We’ve seen patients walk in hurting… and walk out with relief.

We’ve seen confidence come back.

We’ve seen lives change.

✨ Why Open a Second Location So Soon?

Because the need is bigger than one building.

Because people are driving from neighboring counties for relief.

Because we believe everyone deserves access to safe, effective, non-invasive options that help address the cause—not just the symptoms.

Our Morehead location is opening because this community deserves a place where healing is the priority, compassion is the standard, and real results are possible.

✨ Our Promise

We will always work to:

❤️ Help people in pain

❤️ Support those who feel stuck and need a kickstart

❤️ Offer treatments that promote healing—not dependency

❤️ Provide care that focuses on fixing the problem, not masking it

❤️ Build a team and a mission that puts people first

Thank you for trusting us, supporting us, and growing with us.

We’re just getting started—and we’re committed to bringing more hope and healing to our region every single day. 💙

Carter Telehealth’s Appointment Cancellation Policy

Scroll down to agree to the policy below.

1. Please note that Carter Telehealth requires a 24-hour notice if you need to cancel or reschedule your appointment, this includes same day appointments. This will allow us the opportunity to provide care to another patient. Failure to cancel or reschedule your appointment prior to this time will result in a $25 cancellation fee, charged to the card on file.

2. Unfortunately, a “No-Show” or missed appointment, without the proper 24-hour notification will also result in a $25 cancellation fee. We apologize for any inconvenience.

3. If you are 15 or more minutes late for your appointment, you will be considered a “No Show” and the appointment will be cancelled. If you are having trouble logging in and/or know you will be late, please call or text the office at 606-225-4443 to let the provider know and see how they can assist you.

4. As a courtesy, you will receive an appointment reminder call/text/email one day prior to your appointment. Please note, if a courtesy reminder is not received, the cancellation policy remains in effect. The reminder is a courtesy, not a condition to the cancellation policy.

5. Providers at Carter Telehealth are licensed to practice within the state of Kentucky ONLY. For this reason, the patient must be in the state of Kentucky at the time of the telehealth visit or the appointment will be cancelled. A $25 processing fee will be applied to the card on file.

6. If the provider must cancel for any reason, you will be refunded the full amount of the prepayment. Please understand that if/when it happens, we are regretfully cancelling and apologize for any inconvenience it may cause you.

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