Softwave Therapy

Get Real Pain Relief In Your First 10 Minutes!

What Does Softwave Therapy Help With?

Our Softwave Therapy is an FDA approved medical breakthrough non-invasive, drug-free-, painless shock-wave therapy for inflammation, chronic pain, peripheral neuropathy, and all joint issues! End chronic pain. No Need for Pain Pills, No Surgery, and No Injections. With a 90% patient satisfaction rate, you’ll experience pain relief in your first treatment.
Joint Pain (Knee, Shoulder, Elbow, And Ankle!)
Surgery Alternative
Soft Tissue Pain Relief (Ligaments, Muscles, And Tissue!)
Chronic Pain Relief (Back, Nerves, Discs, And Joints!)
Acute Pain Relief (Wounds, Burning, And Numbness!)
Injection Alternative

In-Person, Telehealth, or Walk-In Care

We make it easy. Schedule an appointment, connect with a provider from home via telehealth, or simply walk into our clinic—no appointment needed! Our friendly team is ready to help. Call now to get started!
Call Now & Book

Returning Patient?

Sign into your patient portal and message your provider, book future appointments, and complete required paperwork. 
Patient Portal

Carter Telehealth’s Appointment Cancellation Policy

Scroll down to agree to the policy below.

1. Please note that Carter Telehealth requires a 24-hour notice if you need to cancel or reschedule your appointment, this includes same day appointments. This will allow us the opportunity to provide care to another patient. Failure to cancel or reschedule your appointment prior to this time will result in a $25 cancellation fee, charged to the card on file.

2. Unfortunately, a “No-Show” or missed appointment, without the proper 24-hour notification will also result in a $25 cancellation fee. We apologize for any inconvenience.

3. If you are 15 or more minutes late for your appointment, you will be considered a “No Show” and the appointment will be cancelled. If you are having trouble logging in and/or know you will be late, please call or text the office at 606-225-4443 to let the provider know and see how they can assist you.

4. As a courtesy, you will receive an appointment reminder call/text/email one day prior to your appointment. Please note, if a courtesy reminder is not received, the cancellation policy remains in effect. The reminder is a courtesy, not a condition to the cancellation policy.

5. Providers at Carter Telehealth are licensed to practice within the state of Kentucky ONLY. For this reason, the patient must be in the state of Kentucky at the time of the telehealth visit or the appointment will be cancelled. A $25 processing fee will be applied to the card on file.

6. If the provider must cancel for any reason, you will be refunded the full amount of the prepayment. Please understand that if/when it happens, we are regretfully cancelling and apologize for any inconvenience it may cause you.

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