đź“… Important Update: Red Light Appointment Policy

October 8, 2025

We truly appreciate how busy everyone’s schedules can be, and we understand that things happen unexpectedly! ❤️

However, our red light sessions are completely booked—we’re now scheduling into next week—and this week alone we’ve had 7 no-shows and several last-minute cancellations. That means other patients who are eager to get in are missing out on available spots.

Starting immediately, we will be enforcing our $35 no-show and late cancellation policy.
Any missed appointment or cancellation made with less than 24-hour notice will be charged the $35 fee.

If you know you can’t make it, please call us as soon as possible so we can offer your spot to someone on the waiting list.

We hate to enforce this policy, but it’s necessary to keep things fair for all our patients and to ensure everyone gets the care they need.

Thank you for understanding and helping us continue to serve our community efficiently!

-Your Carter Healthcare Team

Carter Telehealth’s Appointment Cancellation Policy

Scroll down to agree to the policy below.

1. Please note that Carter Telehealth requires a 24-hour notice if you need to cancel or reschedule your appointment, this includes same day appointments. This will allow us the opportunity to provide care to another patient. Failure to cancel or reschedule your appointment prior to this time will result in a $25 cancellation fee, charged to the card on file.

2. Unfortunately, a “No-Show” or missed appointment, without the proper 24-hour notification will also result in a $25 cancellation fee. We apologize for any inconvenience.

3. If you are 15 or more minutes late for your appointment, you will be considered a “No Show” and the appointment will be cancelled. If you are having trouble logging in and/or know you will be late, please call or text the office at 606-225-4443 to let the provider know and see how they can assist you.

4. As a courtesy, you will receive an appointment reminder call/text/email one day prior to your appointment. Please note, if a courtesy reminder is not received, the cancellation policy remains in effect. The reminder is a courtesy, not a condition to the cancellation policy.

5. Providers at Carter Telehealth are licensed to practice within the state of Kentucky ONLY. For this reason, the patient must be in the state of Kentucky at the time of the telehealth visit or the appointment will be cancelled. A $25 processing fee will be applied to the card on file.

6. If the provider must cancel for any reason, you will be refunded the full amount of the prepayment. Please understand that if/when it happens, we are regretfully cancelling and apologize for any inconvenience it may cause you.

Please enable JavaScript in your browser to complete this form.