✨ STAFF SPOTLIGHT ✨

May 15, 2026

At Carter Healthcare, we are incredibly blessed with a team that truly cares about our patients, our mission, and each other.

Today we want to recognize two amazing team members who go above and beyond every single day to help keep Carter Healthcare running smoothly — Katrina Manning and Hayla Sparks. 💙

Hayla is often one of the first smiling faces patients see and someone our team can always count on. She works hard behind the scenes and in front of patients to make sure things stay organized, welcoming, and efficient. Her kindness and dedication never go unnoticed.

Katrina consistently steps in wherever needed and helps keep everything moving, even during the busiest days. Her work ethic, reliability, and willingness to help others are such an important part of our team.

Small businesses and healthcare offices do not run without hardworking people like these two. We are so thankful for their hearts, dedication, and the care they show our patients and coworkers every day.

If you see them around the clinic, make sure to show them some love and appreciation! 💙💚

Carter Telehealth’s Appointment Cancellation Policy

Scroll down to agree to the policy below.

1. Please note that Carter Telehealth requires a 24-hour notice if you need to cancel or reschedule your appointment, this includes same day appointments. This will allow us the opportunity to provide care to another patient. Failure to cancel or reschedule your appointment prior to this time will result in a $25 cancellation fee, charged to the card on file.

2. Unfortunately, a “No-Show” or missed appointment, without the proper 24-hour notification will also result in a $25 cancellation fee. We apologize for any inconvenience.

3. If you are 15 or more minutes late for your appointment, you will be considered a “No Show” and the appointment will be cancelled. If you are having trouble logging in and/or know you will be late, please call or text the office at 606-225-4443 to let the provider know and see how they can assist you.

4. As a courtesy, you will receive an appointment reminder call/text/email one day prior to your appointment. Please note, if a courtesy reminder is not received, the cancellation policy remains in effect. The reminder is a courtesy, not a condition to the cancellation policy.

5. Providers at Carter Telehealth are licensed to practice within the state of Kentucky ONLY. For this reason, the patient must be in the state of Kentucky at the time of the telehealth visit or the appointment will be cancelled. A $25 processing fee will be applied to the card on file.

6. If the provider must cancel for any reason, you will be refunded the full amount of the prepayment. Please understand that if/when it happens, we are regretfully cancelling and apologize for any inconvenience it may cause you.

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