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  • August 13, 2025
    At Carter Walk-In Clinic, we offer two powerful, non-invasive therapies designed to help you heal naturally: 💛 SoftWave Therapy –…

  • August 12, 2025
    Whether you’re under the weather, low on time, or just rocking those pajamas a little longer than planned—we totally get…

  • August 11, 2025
    School is starting soon, and this is one of our busiest times of the year! To help make your visit…

  • August 10, 2025
    Emilee slows down her Sunday with what we call a good "Holy Nap." That nap between morning and evening church…

  • August 9, 2025
    Please like a follow their page. Ryne has a real talent, and a heart for small businesses. You won’t find…

  • August 8, 2025
    Carter Walk-In Clinic will soon be offering Occupational Therapy for patients of all ages. We're just waiting for insurance credentialing…

  • August 8, 2025
    Community. Collaboration. Clean Living. That’s what you’ll find at The Olive Branch Market—a local gem that’s all about supporting health…

  • August 6, 2025
    Carter Walk-In Clinic offers Sports & School Physicals for students of all ages! ✔️ Quick & Convenient ✔️ No Long…

  • August 5, 2025
    If you’ve been trying, hoping, starting over (again), or just feeling stuck... you’re not alone. Maybe you’re doing “all the…

  • August 4, 2025

Carter Telehealth’s Appointment Cancellation Policy

Scroll down to agree to the policy below.

1. Please note that Carter Telehealth requires a 24-hour notice if you need to cancel or reschedule your appointment, this includes same day appointments. This will allow us the opportunity to provide care to another patient. Failure to cancel or reschedule your appointment prior to this time will result in a $25 cancellation fee, charged to the card on file.

2. Unfortunately, a “No-Show” or missed appointment, without the proper 24-hour notification will also result in a $25 cancellation fee. We apologize for any inconvenience.

3. If you are 15 or more minutes late for your appointment, you will be considered a “No Show” and the appointment will be cancelled. If you are having trouble logging in and/or know you will be late, please call or text the office at 606-225-4443 to let the provider know and see how they can assist you.

4. As a courtesy, you will receive an appointment reminder call/text/email one day prior to your appointment. Please note, if a courtesy reminder is not received, the cancellation policy remains in effect. The reminder is a courtesy, not a condition to the cancellation policy.

5. Providers at Carter Telehealth are licensed to practice within the state of Kentucky ONLY. For this reason, the patient must be in the state of Kentucky at the time of the telehealth visit or the appointment will be cancelled. A $25 processing fee will be applied to the card on file.

6. If the provider must cancel for any reason, you will be refunded the full amount of the prepayment. Please understand that if/when it happens, we are regretfully cancelling and apologize for any inconvenience it may cause you.

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