Photos from Carter Healthcare’s post

April 11, 2026

Today marks ONE YEAR of offering SoftWave Therapy — and it’s hard to put into words what this year has meant to us. 💙

In the last 12 months, we’ve performed more than 600 treatments… but more importantly, we’ve witnessed hundreds of moments that we will never forget.

We’ve helped patients struggling with:
💙 Alpha-gal
💙 Kidney stones
💙 Carpal tunnel
💙 Tendinitis
💙 Plantar fasciitis
💙 Sciatica
💙 Arthritis…and so much more.

But what stays with us the most aren’t just the conditions — it’s the PEOPLE.

It’s the patient who walked in with a cane… and walked out carrying it.

It’s the relief, the tears, the hope being restored.

It’s watching someone get a piece of their life back.

We are so incredibly thankful for every single patient who has trusted us with their care. You are the reason we do what we do. 💙

What an amazing year it’s been… and we truly believe the best is yet to come.

Here’s to more healing, more hope, and even more lives changed in the year ahead. ✨

Carter Telehealth’s Appointment Cancellation Policy

Scroll down to agree to the policy below.

1. Please note that Carter Telehealth requires a 24-hour notice if you need to cancel or reschedule your appointment, this includes same day appointments. This will allow us the opportunity to provide care to another patient. Failure to cancel or reschedule your appointment prior to this time will result in a $25 cancellation fee, charged to the card on file.

2. Unfortunately, a “No-Show” or missed appointment, without the proper 24-hour notification will also result in a $25 cancellation fee. We apologize for any inconvenience.

3. If you are 15 or more minutes late for your appointment, you will be considered a “No Show” and the appointment will be cancelled. If you are having trouble logging in and/or know you will be late, please call or text the office at 606-225-4443 to let the provider know and see how they can assist you.

4. As a courtesy, you will receive an appointment reminder call/text/email one day prior to your appointment. Please note, if a courtesy reminder is not received, the cancellation policy remains in effect. The reminder is a courtesy, not a condition to the cancellation policy.

5. Providers at Carter Telehealth are licensed to practice within the state of Kentucky ONLY. For this reason, the patient must be in the state of Kentucky at the time of the telehealth visit or the appointment will be cancelled. A $25 processing fee will be applied to the card on file.

6. If the provider must cancel for any reason, you will be refunded the full amount of the prepayment. Please understand that if/when it happens, we are regretfully cancelling and apologize for any inconvenience it may cause you.

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