Privacy Policy

Effective Date: March 13, 2023

This Privacy Policy applies to the telemedicine website and mobile application provided by Carter Telehealth, PLLC (“Carter Telehealth,” “we,” “us,” or “our”).

1. Overview of Privacy Practices

This policy covers both Protected Health Information (PHI) and non-PHI data.

  • PHI is subject to our Notice of Privacy Practices and governed by the HIPAA Privacy Rule, which protects your medical records and health data.

  • The HIPAA Privacy Rule requires appropriate safeguards, limits use and disclosure, and gives you rights to access, correct, or transmit your health data.

If any conflict arises between this Privacy Policy and our Notice of Privacy Practices, the Notice of Privacy Practices controls.

2. Information We Collect

a. Information You Provide

When you register or use our services, we may collect:

  • Full name, email address, phone number, and address

  • Username and password

  • Payment details (credit card info)

  • Personal health information (diagnoses, treatments, insurance)

  • Reviews or feedback

  • Any additional information you choose to provide

b. Information Collected Automatically

We may automatically collect:

  • IP address, device/browser info, OS, location (via GPS/WiFi)

  • Pages viewed, clicks, timestamps

  • Cookies, pixel tags, and local shared objects (e.g., Flash cookies)

By using our services, you consent to the use of these technologies.

c. Information from Third-Party Services

We may collect data from platforms like Facebook, Google, or Twitter if you interact with us through them.

d. Information from Health Providers

We may access medical records from your other healthcare providers, including lab results, treatments, and family history.

3. How We Use Your Information

We use collected data to:

  • Provide, maintain, and improve our services

  • Communicate with you

  • Fulfill service and product requests

  • Send clinical or wellness updates

  • Analyze usage and improve performance

  • Conduct research (with consent)

  • Prevent fraud or misuse

  • Comply with legal obligations

  • Any other purpose disclosed at the time of collection

4. Sharing Your Information

We may share your data with:

  • Authorized Vendors: For services like billing, hosting, analytics, or telehealth management.

  • Corporate Affiliates: Within our business family.

  • Legal Requirements: In response to legal requests or to protect rights and safety.

  • Business Transfers: In mergers, acquisitions, or bankruptcy, in compliance with HIPAA.

  • With Your Consent: Any sharing you authorize.

Note: We never use PHI for marketing without your explicit consent.

5. Security Measures

We implement safeguards to protect your information, in line with HIPAA and standard industry practices. However, no system is 100% secure, and we cannot guarantee complete protection.

6. Your Choices

  • You can request data deletion by emailing us at kristin@cartertelehealth.com (unless retention is legally required).

  • You may disable cookies in your browser; however, some features may stop working.

  • We do not sell or share your personal data for third-party marketing.

7. Third-Party Links

Our services may link to external websites. We are not responsible for their privacy practices.

8. Limiting Data Collection

  • Opt-Out: Visit the Digital Advertising Alliance or Network Advertising Initiative websites to opt out of targeted ads.

  • Do Not Track: We currently do not respond to browser “Do Not Track” signals.

9. International Users

By using our services, you agree your information may be stored and processed in the United States, even if your home country has stricter privacy laws.

10. Children’s Privacy

We do not knowingly allow individuals under 18 years to create accounts or access services.

11. Policy Updates

We may update this Privacy Policy periodically. The revised version will be posted with a new Effective Date. Please review it regularly.

12. Contact Us

Questions?
Email us at kristin@cartertelehealth.com for any privacy-related concerns.

Carter Telehealth’s Appointment Cancellation Policy

Scroll down to agree to the policy below.

1. Please note that Carter Telehealth requires a 24-hour notice if you need to cancel or reschedule your appointment, this includes same day appointments. This will allow us the opportunity to provide care to another patient. Failure to cancel or reschedule your appointment prior to this time will result in a $25 cancellation fee, charged to the card on file.

2. Unfortunately, a “No-Show” or missed appointment, without the proper 24-hour notification will also result in a $25 cancellation fee. We apologize for any inconvenience.

3. If you are 15 or more minutes late for your appointment, you will be considered a “No Show” and the appointment will be cancelled. If you are having trouble logging in and/or know you will be late, please call or text the office at 606-225-4443 to let the provider know and see how they can assist you.

4. As a courtesy, you will receive an appointment reminder call/text/email one day prior to your appointment. Please note, if a courtesy reminder is not received, the cancellation policy remains in effect. The reminder is a courtesy, not a condition to the cancellation policy.

5. Providers at Carter Telehealth are licensed to practice within the state of Kentucky ONLY. For this reason, the patient must be in the state of Kentucky at the time of the telehealth visit or the appointment will be cancelled. A $25 processing fee will be applied to the card on file.

6. If the provider must cancel for any reason, you will be refunded the full amount of the prepayment. Please understand that if/when it happens, we are regretfully cancelling and apologize for any inconvenience it may cause you.

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